
Frequently asked questions
Can I use my old family jewelry to create something new?
Absolutely! We specialize in transforming heirloom pieces into beautiful custom designs. Whether you have your grandmother's engagement ring or inherited gold jewelry, we can repurpose those precious materials into something you'll love wearing every day. We can unset diamonds and gemstones and give you credit for scrap gold toward your new custom piece. It's a meaningful way to honor family memories while creating something uniquely yours.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
2. How much does custom jewelry actually cost?
Custom doesn't automatically mean expensive—it means you get exactly what you want without paying for brand markup. We work with all budgets and can adjust metal types, weights, and stone qualities to meet your price point. Whether you're investing $1,000 or $10,000, we'll create something beautiful that fits your vision and budget. The best part? You're paying for craftsmanship and materials, not a designer label.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
Do I need an appointment or can I just walk in?
Walk-ins are always welcome! Our store hours are Monday–Friday 11 AM–6:30 PM and Saturday 12–5 PM (closed Sundays). Whether you need a quick repair, want to browse, or have questions about custom work, stop by anytime. We're here to help without the pressure of scheduling ahead.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
Do you repair Rolex and luxury watches?
Yes—and we're one of the few jewelers in Keller with a Master Watchmaker on staff. We specialize in Rolex and Omega watch repair and service them right here in our shop. No shipping your timepiece across the country. Our expert handles everything from routine maintenance to complex repairs with the care and precision your luxury watch deserves.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
What's the difference between your custom jewelry and buying something off the shelf?
With custom jewelry, you're not settling. You choose the metal, the stone, the design, and every detail. It's made specifically for you—not mass-produced. You're also working directly with skilled craftspeople who care about the final result. Plus, custom pieces often cost the same or less than designer brands because you're not paying for a name—just quality materials and expert craftsmanship.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
Do you offer jewelry appraisals?
Yes, we have a certified appraiser on staff. Whether you need an appraisal for insurance purposes (retail replacement value) or estate planning (fair market value), we provide detailed, professional appraisals for $150 per piece. We recommend updating appraisals every 3–5 years or after major life events to ensure your coverage reflects current market values.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
What jewelry repair services do you offer?
We handle a wide range of jewelry repairs right here in our Keller shop, including:
Ring resizing
Stone setting and re-setting
Diamond ring repair
Prong retipping
Chain repair
Clasp replacement
Our skilled jewelers use precision equipment to restore your pieces to like-new condition, often with quick turnaround times.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
Do you buy gold and silver jewelry?
Yes, we do! If you have gold or silver jewelry you no longer wear, we offer fair, honest evaluations and competitive prices. Our certified appraiser will assess your pieces and provide transparent pricing based on current market rates. Many customers use the proceeds toward custom jewelry or other services.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
What areas do you serve?
We're a locally owned business serving Keller, Fort Worth, Southlake, and the greater DFW area—specifically within a 50-mile radius of our Keller location. We've been part of this community for over 20 years, and we're proud to offer personalized service to our neighbors. All services are in-store only; we don't sell jewelry online.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
What if I'm not happy with my custom piece or repair?
Your satisfaction matters to us. While issues are rare, we address every concern personally and directly. If something isn't right, come back and talk to us. We'll work with you to find a solution that makes you happy. That's the advantage of working with a locally owned shop—we stand behind our work and our reputation in the community.
Call (682) 593-0205 or visit us at 408 N Main Street, Suite A, Keller, TX. Walk-ins welcome.
