Garner Wallace Jewelry & Fine Timepieces
Frequently asked questions
FAQ

Address: 408 N. Main Street, Suite A, Keller, TX 76248
Phone: (682) 593-0205
2026
Operating Hours:
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Monday – Friday: 11:00 AM – 6:30 PM
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Saturday: 12:00 PM – 5:00 PM
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Sunday: Closed

Come Say Hi
Walk ins Always Welcome

Garner Wallace
Address: 408 N. Main Street, Suite A, Keller, TX 76248
Phone: (682) 593-0205
2026 Operating Hours:
-
Monday – Friday: 11:00 AM – 6:30 PM
-
Saturday: 12:00 PM – 5:00 PM
-
Sunday: Closed

Have more specific questions about our technical services or estate buying process? We’ve compiled an extensive list of answers regarding our Custom Jewelry, Master Watchmaker’s certifications, GIA diamond sourcing, and custom design timelines. Click here to visit our Full FAQ Page or call us directly at (682) 593-0205.
Get In Touch
Call us anytime during business hours
Call 682-593-0205
Customer Service
Phone 682-593-0205 Email garnerwallace@gmail.com
For questions regarding our products and services you can also contact us by filling out the form below.
For questions regarding our products and services you can also contact us by filling out the form.
Phone 682-593-0205 Email garnerwallace@gmail.com

watch repair
Expert Luxury Watch Repair in Keller, TX
When your fine timepiece stops running or needs scheduled maintenance, you shouldn't have to ship it across the country. At Garner Wallace Jewelry and Fine Timepieces, we are proud to be one of the few jewelers in the Dallas-Fort Worth area with a Master Watchmaker on staff. Located right here in Keller, TX, we provide meticulous, in-house repair and servicing for the world's finest luxury watch brands.
Expert Luxury Watch & Rolex Repair in Keller, TX
A luxury timepiece is a precision instrument, often passing down from generation to generation. When it stops keeping accurate time or requires scheduled maintenance, you shouldn't have to ship it to an anonymous repair center across the country.
At Garner Wallace Jewelry and Fine Timepieces, we bring world-class horological expertise directly to Keller, TX. We are proud to be one of the premier destinations in the Dallas-Fort Worth area featuring an in-house Master Watchmaker. Whether you need a simple battery replacement or a complete mechanical overhaul on a vintage Rolex, your investment remains secure in our showroom, serviced by an uncompromising expert.
The Master Watchmaker Difference
The intricate mechanics of high-end automatic and manual-wind watches require a specialist. By having a Master Watchmaker on staff, Garner Wallace guarantees that your timepiece is analyzed, serviced, and restored using state-of-the-art diagnostic equipment and authentic parts. We eliminate the middleman, meaning you get direct communication, transparent pricing, and faster turnaround times.
Luxury Watch Brands We Service:
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Rolex: Submariner, Daytona, Datejust, GMT-Master II, Day-Date, and vintage models.
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Omega: Speedmaster, Seamaster, and Constellation.
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Breitling: Navitimer, Chronomat, and Superocean.
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Cartier: Tank, Santos, and Ballon Bleu.
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TAG Heuer, Tudor, Patek Philippe, and other fine Swiss and mechanical timepieces.
Our Comprehensive Watch Repair Process
Every watch that crosses our bench undergoes a rigorous evaluation. Our in-house watchmaking services include:
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Complete Movement Overhauls: We meticulously disassemble the entire watch movement. Every gear and pivot is ultrasonically cleaned, examined for wear, reassembled, precisely lubricated with specialized oils, and calibrated to exact factory timing standards.
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Water Resistance & Pressure Testing: Moisture is the enemy of a mechanical watch. After opening any water-resistant case (even for a battery change), we perform strict pressure testing to ensure the gaskets and seals are perfectly watertight.
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Crystal Replacement & Polishing: We can replace scratched, chipped, or shattered sapphire, mineral, and acrylic crystals, restoring the flawless face of your watch.
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Case & Bracelet Restoration: Using professional polishing and refinishing techniques, we remove scratches and blemishes from gold, stainless steel, and platinum cases, returning your watch to its original factory finish.
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Crown, Stem, and Clasp Repair: From replacing a broken winding crown to fixing a loose deployant clasp on your bracelet, we ensure every functional piece of your watch works perfectly.
Warning Signs Your Watch Needs Servicing
Even if your watch is still ticking, it may be due for maintenance. We recommend bringing your watch in for an evaluation if:
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It is running noticeably fast or slow.
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The sweeping seconds hand stutters or stops periodically.
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You see condensation or fog beneath the crystal.
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It has been more than 5 to 7 years since its last full service.
Visit Our Keller, TX Showroom
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Clients from Southlake, Colleyville, Trophy Club, and throughout DFW trust Garner Wallace because of our transparent, in-house approach. Before any work begins, we provide a clear, no-obligation estimate. Visit us today at 408 N Main St, Suite A in Keller, TX, or call (682) 593-0205 to speak directly with our team about your luxury watch repair.

